Our Charges
Paying a fee
Not everyone wants to pay a fee.
While everyone has the right to make their own decisions, we particularly value the opinions of individuals we’ve successfully helped win PIP. Their feedback, drawn from personal experience, carries significant weight for us:
“150% Customer Service – Worth Every Penny, If Not More”
”I would recommend their service to anyone embarking on their PIP journey. Absolutely fantastic!”
“Amazing support very knowledgeable wouldn’t go anywhere else.”
“You just know the Not for Profit organisation has its callers at heart and they will endeavour to help you.”
“What brilliant helpful caring people they are, not only do they listen to you without judgement, but so knowledgeable and trustworthy would highly recommend this service and rate them every star possible! PIP Help were amazing!! They went completely out of their way to help me. Always available with a kind, helpful listening ear whenever I needed them. They understood me! They gave me help that I had never experienced before, professional, knowledgeable and kind. I can’t rate them highly enough. I got my award back through them and could never had done it alone. Before you go anywhere else turn to them that’s my advice!!”
“If you are in any doubt about using this organisation don’t be. They are amazing professional people who really know their stuff.”
“10 stars – Thank you so much. What can I say but wow!”
“Thank you for these wonderful people I finally got my PIP reward. They helped me with their advice, they represented me in person at the tribunal, they done everything possible to help me and also understood what I was going through. Without Kim and David I would have not been able to fight. Thank you so much!”
“Amazing Amazing Amazing! If I could give 20 stars I would!! What brilliant helpful caring people. Thank you so much.”
“I tried CAB, but I could never get through to them. A friend of mine then recommended PIP Help and they were absolutely brilliant for me! If you are having any problems with claiming PIP, or don’t know where to start, my advice is pick-up the phone and call them. You won’t find anyone better to help you!”
So should one pay a fee or not? – It’s down to personal judgement
The decision of whether to pay a fee ultimately depends on personal discretion. In determining whether to incur fees, we believe individuals should have the autonomy to decide for themselves, taking into account the level of assistance needed. We consider it inappropriate to influence individuals toward any specific direction. Our principle is based on ensuring everyone has the freedom to choose, fully understanding all available options. This empowers individuals to make informed decisions confidently.
Free advice
While we greatly appreciate the valuable support provided by organisations like CAB, it’s important to recognise the unique benefits of paid services. Comparing free assistance to paid options is like comparing different tools for different jobs. Paid services come with added assurances and accountability, ensuring clients receive tailored solutions and dedicated support. In essential matters such as legal advice or professional assistance, investing in a paid service can provide the peace of mind and quality assurance that may not always be available through free alternatives.
As a NOT-FOR-PROFIT organisation, our aim is to do something OTHER than to make profit for ourselves. Nonetheless, we must still generate income to sustain our operations. Any surplus funds are mandated by law to be reinvested back into the organisation or utilised for the betterment of the community. It’s crucial to emphasise that the objectives of NOT-FOR-PROFIT organisations are not intended to serve the financial interests of any individual or board of directors.
Our free services
We provide a free phone service dedicated to offering support and guidance to the community. Individuals can reach out to us for general information on claiming Personal Independence Payment (PIP). Additionally, we’re pleased to address any specific inquiries from clients whenever feasible. Feel free to contact us via email at [email protected] with your questions.
Our paid-for services
In the instance where somebody requires practical support and assistance with their PIP claim, eg: making an initial application, compiling medical evidence, support with their PIP assessment, submitting mandatory reconsiderations, representation at First-Tier/Upper tribunal hearings. In those instances, we are able to offer our services on a NO-WIN, NO-FEE basis (50% PLUS VAT of any received back-dated award of PIP).
1. What is NO-WIN, NO-FEE?
A “NO-WIN, NO-FEE” agreement, also known as a “conditional fee” agreement is an arrangement between two parties. If we were to represent you it means that if your PIP claim was unsuccessful, you will not have to pay a fee for our services. Put simply, you will only ever have to pay us a fee if, with our representation, you were awarded PIP.
2. How do I know if my claim for PIP will be successful?
There is no guarantee that one will be awarded PIP. However, we will happily carry out a FREE detailed evaluation of your circumstances to provide you with our opinion as to whether you would be likely to qualify for an award of PIP.
3. What happens if my NO-WIN, NO-FEE PIP claim with you is successful and how much will I pay?
Should your PIP claim with ourselves be successful, our fees will be based on a percentage of 50% of the amount of backdated PIP arrears that you receive PLUS VAT. We do not take any of your ongoing PIP award.
If you don’t win your NO-WIN, NO-FEE claim, you pay NOTHING to us. It’s as simple as that.
Full terms and conditions will be included in your conditional fee agreement.
Do you offer your services on a Fixed-Fee basis?
In one word: NO: We stand by the principle that a NO-WIN, NO-FEE agreement is the most just and ethical method to support our clients. This means there are no upfront costs, and if your PIP claim is unsuccessful, you won’t owe anything for the work we’ve done. Payment for our services is only required if we successfully handle your PIP claim, as outlined above.
Will you represent me with my PIP claim?
Unfortunately, we cannot guarantee to act as representatives in every case. This is because we have a duty to act in everybody’s best interests. Sometimes that may mean telling you something you may not want to hear; like refusing to represent you, if we believe it’s unlikely your claim for PIP will be successful. For example; your claim may have poor prospects of success, perhaps due to a lack of available evidence or not meeting the relevant PIP descriptors to score enough points to be awarded PIP.